Frequently Asked Questions

Below are some frequently asked questions about Brynn Marr Hospital, our treatment programs and the admissions process. Please call 910-577-1400 for more information about our programs or admissions process. We are available 24 hours a day, seven days a week to assist you.

What should I bring for an acute inpatient stay?2020-09-15T13:17:29-04:00

The facility shall not be held responsible for lost, damaged, or stolen valuables/belongings
Items permitted at Brynn Marr Hospital:

  • Three shirts
  • Three pants or shorts (must be knee length)
  • Five pair of underwear
  • Five pair of socks
  • Three to five bras with no underwire
  • One pair of pajamas
  • One jacket, crewneck sweatshirt, sweater or coat (no hoodies, drawstrings, or pull strings)
  • One pair of comfortable shoes with no shoestrings
  • Slippers
  • Soft back books and homework (no staples, metal clips, spirals, or binders)
  • Xerox copies of personal photos

*This list is for acute patients only. Please see “What can I bring for my stay on the Residential Unit (PRTF)” for the most up to date list for our PRTF Program.

What items are prohibited?2020-06-04T19:58:16-04:00

Items not permitted at Brynn Marr Hospital:

  • Clothing with hoods, straps, draw strings, pull strings, cords, or studs
  • Ripped or torn clothing
  • Belts, scarves, and ties
  • Clothing that has drugs, sex, alcohol, or violent screen printing
  • Tank tops and undershirts
  • Thong underwear
  • Any products with staples
  • Hardback books or reading material
  • Clothing that sags or is transparent
  • Jewelry and body jewelry (exception: one wedding band, no stones)
  • Make-up and cosmetics
  • Sunglasses and hats/head wraps
  • Any hygiene/aerosol products (the hospital will supply for hygiene needs)
  • Flip flops/boots/high top shoes
  • Hairties

Brynn Marr Hospital reserves the right to alter this list at any time without notice in order to maintain the wellbeing and safety of our patients and staff.

Is a patient’s stay confidential?2019-01-26T17:55:36-05:00

Absolutely. We follow rigorously enforced laws of confidentiality to protect your privacy. To make sure we protect your confidentiality, you will be assigned a patient code at admission. Unless the code is given, our staff will not confirm or deny you are here to anyone who may contact the hospital about you. A person must provide your patient code to call or visit you.

What is an involuntary commitment (IVC)?2019-02-11T14:19:34-05:00

We often admit individuals by court order because they have been deemed a danger to themselves or others. Whether an individual is in our care voluntarily or not, a court hearing will be scheduled within fifteen days of admission through our mental health court program. The goal of IVC court hearings is to ensure that individuals’ rights are upheld and that the least invasive measures possible are used at all times.

For involuntary admissions, family involvement is still a key aspect of treatment. If a parent or guardian has any questions or would like more details on the IVC process, notices of hearing or any court-related matter, please contact our court liaison at 910-577-1400 ext. 2259.

What does a typical day at Brynn Marr look like?2019-01-26T17:57:41-05:00

Each unit follows a program schedule that includes a daily visit with a physician and psycho-educational, nursing, process and recreational groups. Ample time is allotted for meals, snacks, sleep and relaxation. We have a gym, outdoor courtyards with playground equipment and picnic tables, a dining room with a full salad bar and numerous group rooms. Find more details here.

What is discharge planning?2019-01-26T17:58:16-05:00

Discharge planning begins at your admission and is part of your master treatment plan. Requirements for discharge include a physician’s order, agreement of the treatment team, coordination of aftercare services (including an appointment for follow-up within seven days) and housing. We will contact your parent or legal guardian to discuss safety planning and aftercare options.

When can I see or speak with my loved ones?2019-01-26T17:58:47-05:00

Each unit has specific hours for visitation and phone calls, and additional times can be coordinated. Please speak with a member of your or your child’s care team to schedule a time to visit that is convenient for you. See our patients and visitors page for more details.

Who is part of my treatment team?2020-07-06T14:03:19-04:00

Your treatment team may consist of the following professionals:

  • Physician: Directs your medical care at the hospital. You will see the physician daily and within 24 hours of admission.
  • Registered Nurse: Administers medications, facilitates daily nurse groups and is available on the unit to answer questions about your medications and provide emotional support. Your family or legal guardian may call the unit to get updates on your progress from the nurse.
  • Mental Health Worker: Checks on your well-being every 15 minutes, accompanies you to your groups and provides psycho-educational groups.
  • Recreational Therapist: Provides groups to assist you with the development of coping skills through leisure activities. Be prepared to visit the gym, go outdoors, and tap into your creative side. Recreational therapists also coordinate a team of volunteers who bring therapy dogs to the hospital for pet therapy sessions.
  • Acute Clinician: Provides daily groups; conducts psychosocial assessments and develops patients’ master treatment plan, crisis prevention plan and discharge plan. He or she will contact your family or legally responsible person to assist with your treatment and coordination of services at discharge.

Your treatment team also includes your family, legal guardian and other stakeholders who are invested in your recovery.

What is the average length of stay at Brynn Marr Hospital?2020-06-04T20:00:05-04:00

The typical length of stay is 7 to 10 days, but is dependent on patient response to treatment. Decisions regarding length of stay are decided by the treatment team.

What is treatment team?2020-06-04T20:01:04-04:00

Treatment team takes place a minimum of three days per week. The Acute Clinicians, physician, and unit nurse are present to discuss treatment planning, patient progress and response to treatment.

When do patients see the physician?2020-06-04T20:01:47-04:00

Patients see the physician within 24 hours of admission and daily throughout their entire length of stay.

Will I be prescribed medication?2020-06-04T20:02:25-04:00

During the initial meeting with the physician, a medication evaluation will be completed. If the physician believes medication is a necessary part of treatment, the unit nurse will explain medication and obtain consent.

When will I see my assigned Acute Clinician?2020-06-04T20:03:03-04:00

Patients will see their assigned Acute Clinician within 72 hours of admission. The Acute Clinician will meet with the patient at a minimum of once per week to update the treatment plan and discharge plan. The Acute Clinician will contact family or legal guardians within 72 hours of admission to schedule a family session if needed.

What does an Acute Clinician do?2020-06-04T20:03:44-04:00

The Acute Clinician is a licensed professional in the state of NC that coordinates treatment planning and the discharge plan for the patient. Discharge planning begins at admission. The Acute Clinician will coordinate your discharge plan and make the appropriate outpatient referrals. Acute Clinicians also facilitate daily group therapy to help patients understand reasons for admission in a peer group setting.

Are males and females on the same unit?2020-08-19T13:35:40-04:00

Males and females can be on the same unit and can participate in programming and treatment together, however, males and females will always be separated into different rooms on the unit.

What insurances are accepted? What does it cost?2020-06-04T20:04:53-04:00

Brynn Marr Hospital accepts Medicare, Medicaid, Aetna, BCBS, Cigna, Medcost, United Healthcare and Tricare. All billing questions should be directed to the Business Office.

What is needed for an Acute Inpatient Referral?2020-06-10T20:33:58-04:00
  • Demographic Information
  • Guardian/Next of Kin Information
  • Insurance Information
  • History & Physical (H&P)
  • Current Labs & Vitals
  • Medication List
  • Recent Notes
What is needed for a PRTF Application?2020-06-10T20:36:49-04:00

For admission to our psychiatric residential treatment facility, please complete our Passages application form and fax it to 910-577-2799.

What are the phone hours?2020-09-15T13:19:50-04:00

Please be aware the information below is subject to change. If a patient is busy with their programming during the phone hours, additional phone time can be scheduled through our care coordinator.

1 East:
Monday through Sunday 6:30 p.m. – 8:00 p.m.
2 East:
Tuesday and Saturday 4:00 p.m.- 5:00 p.m. and 5:40 p.m. – 7:00 p.m.
3 East:
Monday through Sunday 12:00 p.m. – 1:00 p.m.
1 West:
Tuesday and Saturday 9:20 a.m. – 10:00 a.m. and 8:30 p.m. – 9:00 p.m.
2 West:
Tuesday and Saturday 5:00 p.m. – 7:00 p.m.
3 West:
Monday through Sunday 12:00 p.m. – 1:00 p.m.

What can I bring for my stay on the Residential Unit (PRTF)?2020-09-15T13:28:38-04:00

Items permitted for our Adolescent Girls Residential unit are:

  • 7 tops
  • 7 bottoms
  • 7 underwear
  • 7 pairs of socks
  • 7 bras (without underwire)
  • 2 sweaters/sweatshirts (no hoods or drawstrings are allowed)
  • 3 pair of pajama outfits
  • One pair of comfortable shoes with no shoestrings
  • Slippers
  • Soft back books and homework (no staples, metal clips, spirals, or binders)
  • Xerox copies of personal photos
  • 1 light-weight single layered twin size blanket, 66 by 90 inches. (Please note: Crochet, Knitted , Quilted blankets are not allowed. Additionally, Tassels, zippers, fringe, glitter, and lace are not allowed. Patients will be required to wash their blanket when they wash their other items weekly.

Hygiene Items: Patients are allowed to bring their own hygiene products. Lotion, Body wash, Conditioner, Shampoo etc. Hygiene products must not have a pump or contain alcohol in the first THREE ingredients. Patients may bring items listed below. If you and your patient wish to bring other products please contact the Program Manager or your patient’s therapist to ensure items will be allowed. Send only TWO of each product. Please resend products when your patient’s 2nd bottle is halfway empty. Each patient is responsible for informing their therapist and parent/guardian when their products are almost empty. Patients will receive products provided by the hospital if they do not have their own personal products.

Body wash

  1. Aveeno regular or Aveeno stress relief (18 oz.)
  2. Suave (28 oz. and below)
  3. Olay (22oz and below)
  4. Equate (22oz and below)
  5. Dove (22oz and below)
  6. Dial (24oz and below)
  7. Ivory (21oz and below)
  8. Old Spice (21oz and below)
  9. Irish Spring (18oz and below)
  10. Lady Speed Stick
  11. Arm & Hammer
  12. Suave
  13. Dove 0% Aluminum
  14. Secret Clinical Strength


  1. Head & Shoulders 2in1 Classic Clean Shampoo in Conditioner (23.7oz and below)
  2. Suave Professionals 2in1 Shampoo in Conditioner (28oz and below)
  3. Dove Daily Moisture 2in1Shampoo and Conditioner (20.4oz and below)
  4. Pantene Pro-V Sheer Volume 2in1 Shampoo and conditioner (20.1oz and below)
  5. Garnier Fructis Daily Care 2in1 Shampoo and conditioner (22oz and below)
  6. Biotin &Collagen (20oz and below)
  7. Cantu Shea Butter for Natural Hair Sulfate Free (13.5oz)

Body Lotion

  1. Equate Beauty Moisture Cocoa Butter Care Lotion (10oz and below)
  2. Palmers Cocoa Butter (10oz and below)
  3. Suave (10oz and below)
  4. Aveeno Daily Moisture (10oz and below)

Take the First Step

Call 910-577-1400 to schedule a confidential, no-cost assessment or receive more details on our programs and facility. We are available 24/7 to assist you. In case of emergency, please dial 911 or seek the nearest emergency room.

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